Last updated 12 August 2026
Short version: cancel whenever you like and keep access until the end of the period you have paid for. We do not charge you again after that, and there is nothing to cancel during the free trial because we never took a card.
Email hello@getorqly.com from the address on your account and we will cancel it. No reason required and no retention conversation — we will simply confirm it is done. (Self-service cancellation from within the app is coming; until then a human does it, usually the same day.)
Cancellation takes effect at the end of the period you have already paid for. You keep full access until that date, nothing is cut off early, and you are not charged again afterwards.
Payments already made are non-refundable, including partial periods. If you cancel halfway through a month, you keep the rest of that month rather than receiving half of it back.
We are comfortable with that because nobody reaches a payment screen without having used orqly first. The trial runs 7 days, is the complete Starter plan rather than a cut-down version, and asks for no card. If the product is not right for you, you will know before you ever pay us anything.
Policies are for the ordinary case. Write to us and we will genuinely consider a refund if:
We would much rather return money to someone who is not using the product than keep it and lose the goodwill.
The 7-day trial does not ask for a credit card, so there is nothing to refund and nothing to cancel. If you do nothing when it ends, collection simply stops. You are never charged automatically at the end of a trial.
When a subscription ends, collection stops and your existing data is retained in a read-only state for 30 days, so that resubscribing picks up the same projects rather than starting over. After 30 days it may be permanently deleted.
You can export everything you have collected to CSV at any time while your account is active, and we recommend doing so before you cancel. You can also ask us to delete your data immediately instead of waiting 30 days — see the Privacy Policy.
Our payments are processed by Paddle.com Market Ltd, who acts as the merchant of record and appears on your statement. Where a refund is agreed, it is returned to the original payment method and typically appears within 5–10 business days, depending on your bank or card issuer — that final step is outside our control. Any VAT or sales tax collected at checkout is refunded along with it.
If a renewal payment fails we will retry it and email you. If it is still unpaid after 14 days, collection is paused and the account moves to read-only rather than being deleted, so nothing is lost while you sort the card out.
If we change the price of a plan you are on, we will tell you by email at least 30 days beforehand. The new price applies from your next renewal, and you are free to cancel before it takes effect.
Cancellations, billing questions and anything else on this page: hello@getorqly.com. We aim to reply within one business day. This policy is operated by orqly, operated by Muhammad Faizan (sole proprietor); see Contact for full details.